You have 30 days from the date of purchase to initiate a return.
Items must be unused, unworn, and in the same condition received.
A receipt or proof of purchase is required for all return requests.
Our Commitment to Your Satisfaction
At ZANIAZ STORE, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our refund and returns policy is designed to make the process as simple and hassle-free as possible.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Condition: unused, unworn, and in the same condition received.
- Packaging: item must be in its original packaging.
- Receipt: receipt or proof of purchase is required.
Items We Cannot Accept
Certain items are non-returnable, including:
- Gift cards
- Sale items
- Custom or personalized orders
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
Check your bank account. It may take time before your refund is posted.
Contact your bank. There is often processing time before a refund appears.
Contact us at [email protected].
Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us first at [email protected].
Return Address
To return your product, please mail your item to:
28 Quaker Court Circle
Warren, Pennsylvania 16365 USA
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Tracking
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Contact Us
If you have any questions about our refund and returns policy, please contact us:
28 Quaker Court Circle
Warren, Pennsylvania 16365 USA
Changes to This Policy
We reserve the right to update or modify this refund and returns policy at any time. Any changes will be posted on this page. It is your responsibility to review this policy periodically and stay informed about any updates.
Thank You for Shopping with ZANIAZ STORE
We value your business and are committed to providing you with the best possible shopping experience.